Shipping policy

SHIPPING POLICY

 

The following Shipping Policy applies only to merchandise purchased via the Scentimental website (“the Website”). This policy ensures accurate and secure delivery of all purchases according to your needs.

 

For any delivery-related queries, please contact us at sales@scentimental.co.za or WhatsApp 063 906 1145

 

Our Standard Turnaround Times

 

Processing time: 1 to 3 working days

Delivery time: 2 to 5 working days

 

Deliveries to outlying or rural areas may take longer and, for safety reasons, may sometimes need to be collected at a designated meeting point or courier premises.

 

Important to Note: During very busy periods, such as December, turnaround times may be longer. Both Scentimental and our courier partners work extended hours during these times, and we assure you that orders are processed as quickly as possible.

 

Orders placed on a Friday, over weekends and public holidays will be processed from the following week onwards.

 

Tracking Information

 

All orders are shipped with a tracking number. Customers will receive an email with their tracking information once the order has been shipped.

 

Delivery Terms

 

1.             Deliveries are only made to physical addresses within the Republic of South Africa, unless otherwise stipulated or agreed upon.

 

2.             Quoted delivery times are a guide only. While Scentimental strives to meet targeted delivery times, factors beyond our control may cause delays.

 

3.             A unique order number will be emailed to you, which can be used to track your order status.

 

4.             We reserve the right to contact customers to arrange alternative delivery methods or timelines if the address is remote, or to cancel the order if delivery is not feasible.

 

5.             Delivery rates are available on our website and are subject to change.

 

6.             Proof of identification may be required upon delivery.

 

7.             A pin code may be sent to you by the couriers, this code needs to be given to the courier driver in person, never telephonically.

 

8.             The person receiving the parcel must sign the waybill, confirming that the parcel has been received.

 

9.             In the unlikely event that the parcel is damaged or the security seal is broken, the receiving person may check the parcel in front of the driver and note any breakages, damages, or missing items on the courier’s waybill

 

10.        Scentimental reserves the right to refuse service, cancel orders, and terminate accounts at its discretion.

 

What is Jump the Queue

 

With Jump the Queue, your order receives priority handling for faster processing and dispatch compared to regular orders.

 

Orders with this service are typically dispatched the next working day. During normal dispatch volumes, orders placed before 12pm on a business day may even be dispatched the same day.

 

Please note: While we fast-track processing, standard courier delivery times still apply in line with our partners’ service agreements.

 

International Shipping

 

Scentimental do not deliver outside the borders of South Africa.